Terms & Conditions

1. Quotes and bookings

Prices shown online are guide prices based on the information and options selected. A campaign may require review where routes are rural, access is restricted, quantities or specifications differ, or other circumstances affect delivery. Where a bespoke quote is required, the scope and price will be agreed before the work proceeds.

2. Delivery areas and quantities

Postcode, household and map information shown on the website is provided for campaign planning and may be approximate. Selecting an area does not guarantee delivery to every address within a postcode sector. Final routes and quantities may be agreed before a campaign starts.

3. Delivery dates

Preferred dates are requests and are subject to availability. We will confirm the agreed campaign schedule. Timing may be affected by circumstances outside our reasonable control, including severe weather, access restrictions or other operational disruption.

4. Artwork and printing

Artwork and printing are optional services. Customers using their own artwork are responsible for supplying suitable files and confirming that they have the right to use all supplied content. Where printing is ordered, specifications and quantities should be checked before production is approved.

5. Customer content

You are responsible for ensuring that materials supplied for design, print or distribution are lawful, accurate and do not infringe third-party rights. We may decline material that we reasonably believe is unlawful or unsuitable for distribution.

6. Payments

Where online payment is available, payment is processed through a secure third-party payment provider. The amount payable will be shown before checkout. Bespoke work or changes requested after booking may require an additional agreed charge.

7. Changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order. Any refund or charge will depend on the stage reached and any design, printing, materials, third-party or distribution costs already committed. Nothing in these terms affects statutory rights that cannot legally be excluded.

8. Service issues

If you believe there is a problem with a service, please contact us promptly with the campaign details so that we can investigate. Any remedy will take account of the circumstances, evidence available and applicable law.

9. Liability

We do not exclude or limit liability where it would be unlawful to do so. Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable or for losses caused by information, materials or instructions supplied by the customer.

10. Governing law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply.

Contact

Questions about these terms can be sent through our Contact us page.

Last updated: 28 September 2026.